Privacy Policy

Privacy Policy
Last Updated: August 4, 2025
This Privacy Policy for Crux Cloud Solutions, LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you interact with us, including when you: (1) visit or interact with our website at https://cruxcloudsolutions.com, or any website of ours that links to this Privacy Policy; (2) express interest in, purchase, or use our services; and/or (3) engage with us in other related ways, including any sales, support, partnerships, marketing, or events, (collectively, "Services").
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@cruxcloudsolutions.com
TABLE OF CONTENTS 
1. What information do we collect? 
2. How do we process your information? 
3. When and with whom do we share your personal information? 
4. Do we use cookies and other tracking technologies? 
5. Is your information transferred internationally? 
6. How long do we keep your information? 
7. How do we keep your information safe? 
8. Do we collect information from minors? 
9. What are your privacy rights? 
10. Do United States residents have additional privacy rights? 
11. What controls do we have for Do-Not-Track and Global Privacy Control signals? 
12. Do we make updates to this Privacy Policy? 
13. How can you contact us about this Privacy Policy?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you visit our website, express an interest in obtaining information about us or our services, purchase our services, participate in activities related to our services, or when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the services you use. The personal information we collect may include the following: 
names 
phone numbers  
email addresses  
mailing addresses 
job titles 
contact preferences  
contact or authentication data 
billing addresses 
Sensitive information. We do not collect or process sensitive information such as race, religion, sexual orientation, health, biometrics, or citizenship.
Information automatically collected 
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — may be automatically collected when you interact with our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics, marketing efforts, and reporting purposes.
Like many businesses, we may also collect information through cookies and similar technologies.
The information we collect includes: 
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources
 In Short: We may collect personal information from public databases, marketing partners, and other third-party sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as your employer, public databases, data providers, social networks, data analytics, and other third-party providers. We may combine this with other information about you so that we can better understand your needs, interests, and preferences.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To respond to user inquiries/offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with our services.
To send administrative information. We may process your information to send you details about our services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To facilitate personalized advertising. We may process your information to deliver personalized ads based on your demographic characteristics, preferences, choices, and interests.
To develop and train our artificial intelligence algorithms and models. We may process your information to improve our artificial intelligence algorithms and models, which will enable us to deliver better Services to you and other prospects/customers.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Service Providers. Carefully selected companies that provide services for or on behalf of us, such as companies that help us with cloud infrastructure, customer care activities, chat functionality, advertising (including personalized advertising on our websites, third-party websites, online platforms, and social media platforms), conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information.
Other Parties When Required by Law. For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
Other Parties in Connection with Corporate Transactions. We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
Other Parties with Your Consent or at Your Direction. In addition to the disclosures described in this Privacy Policy, we share information about you with third parties when you separately consent to or request such sharing.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE ADDITIONAL PRIVACY RIGHTS?"
Google Analytics 
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
5.  IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
No.
6.  HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@cruxcloudsolutions.com
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: We will consider and act upon any privacy request in accordance with applicable privacy laws. Based on the applicable laws of your state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Account Information 
If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Withdrawing Your Consent 
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below or updating your preferences. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting Out of Marketing and Promotional Communications 
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Cookies and Similar Technologies 
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. Learn more about our use of cookies and similar technologies in the section "DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?"
10. DO UNITED STATES RESIDENTS HAVE ADDITIONAL PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, or other state with a consumer privacy law, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Categories of Personal Information We Collect 
We have collected the following categories of personal information in the past twelve (12) months:
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: 
Receiving help through our customer support channels; 
Participation in customer surveys or contests; and 
Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information 
Learn more about the sources of personal information we collect in the section, "WHAT INFORMATION DO WE COLLECT?"
How We Use Personal Information 
Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"
How We Sell or Share Personal Information 
We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the time period reasonably necessary to fulfill the purposes described in this Privacy Policy prior to the effective date of this Privacy Policy) the following categories of personal information about you to or with online advertising services: 
 Identifiers 
Online Activity
Learn how to opt out of behavioral advertising in the US, please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
How Long We Retain Personal Information 
Learn more about how long we retain personal information in the section, "HOW LONG DO WE KEEP YOUR INFORMATION?"
Your Rights 
You have rights under certain US state privacy laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include: 
Right to know whether or not we are processing your personal data 
Right to access your personal data 
Right to correct inaccuracies in your personal data 
Right to request the deletion of your personal data 
Right to obtain a copy of the personal data you previously shared with us 
 Right to non-discrimination for exercising your rights 
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Depending upon the state where you live, you may also have the following rights: 
Right to access the categories of personal data being processed 
Right to obtain a list of the categories of third parties to which we have disclosed personal data 
Right to obtain a list of specific third parties to which we have disclosed personal data 
Right to review, understand, question, and correct how personal data has been profiled 
Right to limit use and disclosure of sensitive personal data 
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature
How to Exercise Your Rights 
To exercise these rights, you can contact us by emailing us at privacy@cruxcloudsolutions.com , or by referring to the contact details at the bottom of this document.
Under certain US state privacy laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
 Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals 
Under certain US state privacy laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@cruxcloudsolutions.com We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law 
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?"
11. WHAT CONTROLS DO WE HAVE FOR DO-NOT-TRACK AND GLOBAL PRIVACY CONTROL SIGNALS?
In Short: We do not currently respond to DNT browser signals but do honor GPC browser signals.
Do-Not-Track (DNT) 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. California law requires us to let you know how we respond to web browser DNT signals. Because there is currently no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
Global Privacy Control (GPC) 
To manage cookies related to browser-based requests to https://cruxcloudsolutions.com, you can make your preference known using the Global Privacy Control ("GPC") signal. Requests sent using the Global Privacy Control will apply to the referenced website that you visit on the device and/or browser from which they are submitted. For more information about the Global Privacy Control, please visit https://globalprivacycontrol.org/.
12. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?
If you have questions or comments about this policy, you may contact our privacy officer by email at privacy@cruxcloudsolutions.com